Payments and payment methods

Payment for Gcore products follows either a pay-as-you-go model, based on actual resource consumption, or a fixed monthly cost tied to a committed plan. Costs for each product are listed on the Pricing page.

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Payment history

To view payment history:

1. In the Gcore Customer Portal, click the profile icon in the top-right corner.
2. Select Profile.
3. Navigate to Billing > Payments.

The Payments page lists every payment operation processed for the account.

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Payment statuses

The Status column shows one of five processing states.

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Payment data filters

Payments can be filtered by payment method, date, or status using the relevant table dropdowns.

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Payment methods

Payment methods are added, verified, and removed on the Payment methods page. To open it:

1. Click the profile icon in the top-right corner.
2. Select Profile.
3. Navigate to Account > Payment methods.

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Add a saved payment method

To add a card or wallet on the Payment methods page:

1. Select the payment system to use (Credit or debit card, PayPal, Google Pay, or Apple Pay). The form expands.
2. Enter the payment information.

3. Click Confirm information to apply the changes.

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Payment method verification

Adding a payment card triggers a verification hold of about 1 EUR/USD to confirm the card can be charged. This is not a fee. The hold is released automatically, usually at once or within 24 hours, though the bank can take up to 3–7 business days. Each attempt to add a card creates a separate hold, and all holds are refunded.

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Primary and Backup payment methods

Each account can have one primary payment method and one backup payment method. On renewal, Gcore charges the primary method first. If that charge is declined, Gcore retries the same unpaid charge once on the backup method, so the amount is not billed twice. If the backup charge also fails, or no backup is set, the charge is not retried again. A successful backup retry appears in payment history as an Unpaid or Cancelled record for the primary attempt and a separate Paid record for the backup charge. When no backup method is assigned, a banner on the Payment methods page prompts to add one so Gcore can retry a declined primary charge automatically. Click Add payment method if a second method is needed. On a method that is not Primary, click the three-dot icon and select Set as backup or Set as primary.

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Payment method removal

Archive removes a saved method from the account. On a method that is not Primary, click the three-dot icon and select Archive. If the card shows Primary, select Set as primary on another card first.

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Balance top-ups

Beyond automatic billing, funds can be added to the Gcore account balance manually or through automatic top-ups.

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Manual top-up

A manual top-up adds funds to the Gcore account balance from a saved method or a one-time Alipay payment. Alipay can be used once for a top-up without saving it as a payment method. To top up the balance:

1. In the Customer Portal, click Top-up in the upper-right corner.

2. In the Recharge now? window, open the Payment method list. Select a saved method, which shows a Primary or Backup badge when that role is assigned, or select Pay once with Alipay.

3. Select a preset amount or enter a custom amount in the Charge sum field.
4. Click Recharge and complete the payment.

Once the payment completes, the funds are added to the account balance.

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Auto top-up

Auto top-up automatically replenishes the Gcore account balance when it falls below a specified amount. Auto top-up is configured on the Payment methods page. It can also be enabled by clicking Top-up in the top-right corner and selecting Set up auto top-up. Once auto top-up is set up, Gcore charges the selected payment method automatically whenever the balance falls below the threshold.

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Auto top-up statuses

The auto top-up configuration shows one of three statuses. A suspended auto top-up becomes Active after the payment method is updated or verified.

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Suggested values

Suggested values, generated automatically from recent account usage, offer an alternative to manual entry. The suggestions include:

• Recommended threshold amount
• Recommended target amount
• Average daily spend
• Maximum daily spend during the analysis period

Minimum recommended values are suggested instead when no usage history is available.